- Petaling Petaling Selangor Malaysia
Hospital Picaso Hiring! Full Time Executive, Facility - Outsource Service in Selangor - Ricebowl
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Job Description
Responsibilities
Job Summary
- Monitor and evaluate the performance of all outsourced service providers in accordance with contract terms and key performance indicators (KPIs).
- Conduct regular service review meetings with vendors to discuss performance, improvement plans, and operational issues.
- Assist in the tendering process, contract renewals, and vendor selection in collaboration with the Procurement Department.
- Supervise the daily operations of outsourced services to ensure smooth and efficient service delivery.
- Conduct regular site inspections to ensure service quality, cleanliness, safety, and operational efficiency.
- Ensure outsourced services comply with hospital accreditation standards, Ministry of Health (MOH) guidelines, and relevant regulatory requirements.
- Support audits, inspections, and documentation related to outsourced services.
- Develop and monitor standard operating procedures (SOPs) and ensure staff adhere to infection prevention, control, and safety procedures.
- Prepare monthly performance reports, KPI analyses, and incident summaries for management review.
- Maintain up-to-date records of contracts, performance assessments, and compliance reports.
- Diploma or Bachelor's Degree in Facilities Management, Business Administration, Hospitality, or a related field.
- Minimum 3–5 years of experience in managing outsourced services, preferably in the healthcare or hospitality industry.
- Strong analytical, communication, and vendor management skills, with the ability to negotiate effectively.
- Proficient in Microsoft Office applications and familiar with service management systems.
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