Aftershock PC Hiring! Full Time Customer Service Executive in Selangor - Ricebowl

Job Responsibilities

• Provide internal sales support to HQ, which includes the confirmation of sales and delivery orders

• Oversee and deliver customer service support through WhatsApp, Email, and Live Chat platforms to address inquiries and concerns.

• Understand customers' requirements and offer customized solutions for laptop or desktop configurations.

• Collaborate closely with the Sales Manager to ensure consistency in promotional activities and product offerings

• Cultivate and nurture strong customer relationships

• Perform any additional administrative tasks and duties assigned by manager 

• Co-ordinate and providing support to Singapore’s internal customer support and logistic team

• Require skills in computer parts/IT components.

Job Requirements

• SPM / Diploma / Degree / Professional Certificate

• Minimum 1 year experience in Customer Service In Computer Parts (advantange)

• Proficiency in English, Bahasa and Mandarin (advantage)

• Good interpersonal, communication and analytical skills

• Able to multi-task and work in a fast-paced environment

• Be informed of the news and trends of the PC market is an added advantage

• On-the-job training will be provided

Working Hours & Days

• 5 Days Work Week

• 11am to 8pm

Benefits

• Allowances (Medical and Parking)

Monthly Contributions to SOCSO, EPF, EIS