Miki Travel Hiring! Full Time Asia Operation Coordinator (Mandarin) in Federal Territory, Earn up to MYR 4,200 - Ricebowl

Asia Operation Coordinator

Location: Kuala Lumpur, Malaysia
Employment Type: Full-Time | Permanent

About Miki Travel

Miki Travel is a leading global travel organization with over 50 years of industry expertise and a network of more than 36 offices worldwide. As one of Europe's leading wholesale tour operators, we provide travel professionals with comprehensive travel solutions across 173 destinations, delivering exceptional service through our extensive network of trusted partners.

We are currently looking for an Asia Operation Coordinator to join our Kuala Lumpur team. This role is ideal for individuals who are passionate about travel operations, enjoy coordinating complex itineraries, and thrive in a fast-paced international environment where attention to detail and teamwork are key to success.

Key ResponsibilitiesTour Operations & Coordination

• Manage end-to-end tour operations from confirmation ("go-ahead") through to successful tour completion.
• Coordinate hotels, transportation, sightseeing, meals, and other travel services in accordance with operational requirements.
• Ensure all tour arrangements are accurately processed using internal systems and comply with company procedures.
• Work closely with overseas offices, suppliers, and internal teams across multiple time zones to ensure seamless tour execution.
• Monitor tour progress and proactively address operational issues to ensure smooth service delivery.

Financial & Cost Control

• Prepare draft invoices and review final costing sheets to ensure cost accuracy.
• Issue additional invoices and credit notes to agents when required.
• Verify supplier invoices and coordinate timely payment processing.
• Monitor operational costs, productivity, and potential errors to minimize financial impact.

Communication & Issue Resolution

• Handle tour amendments, special requests, and urgent operational matters promptly and professionally.
• Investigate tour reports, customer feedback, complaints, and post-tour issues, including compensation cases where necessary.
• Liaise with clients, suppliers, and internal stakeholders to provide practical and timely solutions.

Quality Control & Administration

• Record operational cases within the Quality Control Log for monitoring and continuous improvement.
• Maintain accurate operational records and documentation.
• Collaborate closely with Quotation, Sales, and Operations teams to ensure smooth workflow and service excellence.
• Contribute to initiatives that improve operational efficiency and customer satisfaction.

RequirementsQualifications

• Diploma or Bachelor's Degree in Tourism Management, Hospitality Management, Business Administration, or a related field.
• Fresh graduates with relevant internship or industry exposure are encouraged to apply.
• Minimum 1–3 years of experience in travel operations, hospitality, tourism, or a related industry is an advantage.

Skills & Experience

• Proficiency in English and Mandarin, both written and spoken.
• Strong communication and interpersonal skills.
• Excellent organizational skills with a high level of attention to detail.
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
• Strong analytical, problem-solving, and decision-making abilities.
• Ability to work effectively both independently and collaboratively within a team.

Personal Attributes

• Positive, proactive, and customer-focused mindset.
• Adaptable and eager to learn in a dynamic international environment.
• Strong sense of ownership and accountability.
• Efficient, detail-oriented, and highly organized.
• Committed to continuous improvement and operational excellence.
• Able to remain calm and perform effectively under pressure.

Preferred Qualifications

• Experience in travel operations, destination management, or tour coordination is an added advantage.
• Candidates who are available to join immediately or within a short notice period will be given priority.

Why Join Miki Travel?Rewards & Benefits

• Competitive salary package
• Bi-annual performance incentives
• Transportation allowance
• Medical and insurance coverage
• Minimum 14 days annual leave
• EPF, SOCSO, and statutory benefits

Career Development

• Structured onboarding and training programs
• Opportunities for career progression within a global organization
• Exposure to international travel markets and global operations
• Continuous learning and professional development opportunities

Working Environment

• Collaborative and supportive team culture
• Multicultural and international workplace
• Employee engagement activities and company events
• Opportunity to work with colleagues and partners worldwide

Apply Now

If you are passionate about travel operations and enjoy coordinating exceptional travel experiences for clients across the globe, we'd love to hear from you.

Join Miki Travel and become part of a global team committed to delivering operational excellence and outstanding travel experiences.

Job Types: Full-time, Permanent

Pay: RM3,800.00 - RM4,200.00 per month

Benefits:

• Additional leave
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Application Question(s):

• What is your expected salary?
• What is your notice period like?

Education:

• Bachelor's (Preferred)

Experience:

• Operations : 1 year (Preferred)

Language:

• Mandarin (Preferred)

Work Location: In person