- Kuala Lumpur Federal Territory Malaysia
Shopee Hiring! Full Time BD Performance Management - L-D (Training - Education) in Federal Territory - Ricebowl
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Job Description
Responsibilities
Department Business Development and Partnerships
LevelExperienced (Individual Contributor)
LocationKuala Lumpur
The Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan. The aim of the Business Development and Partnership teams is to provide Shopee’s buyers with a wide variety of product listings at the best prices.
About the Team:
The Business Development Performance Management (BDPM) team is responsible for driving performance and capability development across the Business Development organisation. We lead strategic initiatives that improve operational excellence, strengthen organisational capabilities, and implement AI and automation solutions to enhance BD productivity, elevate seller experience, and support sustainable business growth.
Job Description:
We are looking for a proactive, organised, and engaging individual to join our BD Training & Education team. In this role, you will own and drive onboarding and capability development programmes for the Business Development organisation, ensuring BD is equipped with the knowledge, tools, and confidence to perform effectively throughout their career journey. You will manage end-to-end training programmes, facilitate learning sessions, coordinate with business stakeholders, and continuously improve training content to ensure it remains relevant, engaging, and aligned with evolving business priorities.
- Own the end-to-end Business Development Onboarding Programme and BD Growth Programme for new and existing Relationship Managers (RMs).
- Plan, facilitate, and host onboarding sessions, training programmes, internal RM briefings, workshops, and knowledge-sharing sessions.
- Design, develop, and maintain training materials, playbooks, e-learning content, and other learning resources to ensure content remains accurate and relevant.
- Manage the Business Development e-learning platform and internal knowledge management system, ensuring learning content is up-to-date, accessible, and well-governed.
- Partner with Business Development, L&D, HRBP, and cross-functional teams to coordinate training content, facilitators, and learning initiatives.
- Act as the PMO for learning programmes by coordinating training schedules, stakeholder communications, and end-to-end programme execution.
- Monitor training effectiveness, gather learner feedback, and continuously improve learning programmes and content.
- Undertake additional responsibilities and initiatives as assigned by the reporting manager in support of team priorities.
Requirements:
- Bachelor's degree or equivalent qualification.
- At least 1 year of experience in Learning & Development, Training, Programme Management, Content Development, Knowledge Management, or related fields.
- Experience managing e-learning platforms, Learning Management Systems (LMS), or knowledge management systems is an advantage.
- Strong presentation, facilitation, communication, and stakeholder management skills.
- Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.
- Proficient in Microsoft PowerPoint, Excel, Google Workspace, and other digital collaboration or learning tools.
- Proactive, detail-oriented, and eager to learn, with the ability to work independently and collaboratively across teams.
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