Lunix Luminous Hiring! Full Time CRM Administrator in Federal Territory, Earn up to MYR 4,500 - Ricebowl

ABOUT THE ROLE

We are seeking a proactive Customer Service Executive with a strong CRM administration focus. This role is responsible for delivering excellent customer support while managing the end-to-end CRM process, ensuring customer data integrity, tracking the customer lifecycle, and supporting business operations through accurate records and reporting.

KEY RESPONSIBILITIES

• Manage the end-to-end customer lifecycle in the CRM, including lead creation, onboarding, account maintenance, case management, follow-ups, renewals and customer records.
• Maintain accurate, complete and up-to-date CRM data by reviewing, validating and updating customer profiles, interactions, documents and activity history.
• Respond promptly to enquiries across phone, email, live chat, WhatsApp and social media while ensuring all interactions are logged in the CRM.
• Monitor open cases, service requests and customer escalations, coordinating with internal teams to ensure timely resolution and closure.
• Generate regular CRM reports, track customer activities and highlight trends, outstanding cases or operational issues.
• Support CRM process improvements by identifying data inconsistencies, recommending workflow enhancements and ensuring adherence to internal SOPs.
• Prepare professional customer communications and maintain high service standards throughout the customer journey.
• Provide support for urgent customer enquiries outside business hours or weekends when required.

KEY REQUIREMENTS

• Experience in customer service, CRM administration or client management.
• Hands-on experience with CRM platforms (e.g. Salesforce, HubSpot, Zoho, Microsoft Dynamics or similar).
• Strong attention to detail with the ability to manage large volumes of customer data accurately and confidentially.
• Excellent communication, coordination and problem-solving skills.
• Proficient in Microsoft Excel and Microsoft Office/Google Workspace.
• Proficiency in English and Mandarin.

Pay: RM3,000.00 - RM4,500.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Work Location: In person