Haleon Hiring! Full Time Demand Forecasting - Customer Service Lead (IBP) in Selangor - Ricebowl

Hello. We’re Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we’re improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands – including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum – through a unique combination of deep human understanding and trusted science. What’s more, we’re achieving it in a company that we’re in control of. In an environment that we’re co-creating. And a culture that’s uniquely ours. Care to join us. It isn’t a question.

At Haleon, we’re building a world-class, consumer-focused supply chain — and this role sits right at the heart of it.

As the Demand Forecasting & Customer Service Lead, you will play a critical role in connecting commercial ambition with operational execution. You’ll lead demand planning and customer service to ensure we deliver the right products, at the right time, to our customers — consistently and efficiently.

This is a high-impact role where you’ll partner closely with Commercial, Marketing, Finance, and Supply teams to shape business decisions and drive performance

Key Responsibilities

• Lead the IBP process (Integrated Business Panning) to align demand plans across stakeholders.
• Own and continuously enhance the end-to-end demand forecasting process, including a 24-month rolling forecast
• Provide data-driven insights on risks and opportunities to support commercial decision-making
• Collaborate with Sales and Marketing to ensure successful delivery of promotions and new product launches
• Partner with Supply teams to ensure strong product availability while optimizing inventory
• Lead and elevate Customer Service operations, ensuring high OTIF and service excellence
• Build strong relationships with key customers and 3PL partners, ensuring smooth execution and issue resolution
• Drive performance tracking and continuous improvement across demand and customer service KPIs
• Coach and develop your team, building capability and a culture of accountability and excellence
• Delivering accurate, reliable forecasts that enable business growth
• Achieving strong customer service levels (OTIF)
• Optimizing inventory and working capital
• Driving alignment across cross-functional stakeholders
• Direct Reports: 3–4

What We’re Looking For

• Experience in Demand Planning, Forecasting, or Customer Service within Supply Chain
• Strong understanding of end-to-end supply chain operations and systems (ERP/WMS)
• Proven ability to work across functions and influence stakeholders
• Strong analytical thinking and problem-solving skills
• Confident communicator with the ability to engage stakeholders at all levels
• Proactive, hands-on, and comfortable working in a fast-paced environment