ETeam Hiring! Full Time Customer Service Representative – Japanese Speaker in Federal Territory - Ricebowl

【Customer Service Representative – Japanese Speaker】

Location: Kuala Lumpur (Sunway Visio)

Employment Type: Permanent

【Project Overview

】
An international premium lifestyle brand offering a wide range of designs for sports and everyday wear, with collaborations alongside globally recognized name

s.

【Job Responsibilit

• ies】
  Serve as the first point of contact for direct webshop customers via Email, Chat, and
• PhoneBuild trust by understanding the unique needs of customers and delivering a wow factor in every intera
• ctionManage and prioritize multiple inquiries efficiently across communication cha
• nnelsProcess webshop orders, exchanges, returns, and warranty claims using Salesforce/Microsoft Dyn
• amicsProvide tailored product advice to customers to help them select the best items for their
• needsEnsure all customer inquiries are addressed within 24 hours, escalating unresolved issues where nece
• ssaryLiaise daily with third-party warehouses and shipping partners to resolve order or return discrepa
• nciesCollaborate closely with global support teams across Europe, Australia, Brazil, China, and
• JapanParticipate in special projects aimed at improving processes and enhancing customer exper
• iencePerform other related duties as req

uired
【Require

• ments】
  Japanese nationals holding a Japan P
• assportProficiency in Japanese (native) and English (B1–B2
• level)Previous experience in customer support/service, preferably across multiple channels (phone, email, chat, social
• media)Strong attention to detail and organizational
• skillsExcellent communication skills with the ability to engage across different levels and fu
• nctionsPassion for delivering exceptional customer experiences with a proactive, ownership-driven
• mindsetStrong interpersonal skills, with a focus on relationship building, listening, and problem-
• solvingAbility to work with urgency while keeping customer needs front

of mind
【Recruitment

1. Process】
   CV
2. ScreeningOnline/Phone
3. InterviewFinal
4. InterviewOffer & O