REDtone Engineering & Network Services Sdn. Bhd. Hiring! Full Time Protégé Customer Care in Selangor, Earn up to MYR 2,000 - Ricebowl

Protege – Customer Care

We are looking for passionate, customer-focused, and motivated individuals to join our team as a Protege – Customer Care. This programme offers fresh graduates the opportunity to gain hands-on experience in customer support, service operations, and telecommunications while developing strong communication and problem-solving skills.

Key Responsibilities

• Serve as the first point of contact for customers via phone, email, and other communication channels.
• Provide first-level technical support and perform basic troubleshooting for customer inquiries and network-related issues.
• Follow up on customer cases and ensure timely updates until resolution.
• Escalate unresolved technical issues to the appropriate support teams.
• Work closely with internal departments to resolve customer complaints, service requests, and network outages.
• Monitor service performance, prepare operational reports, and support service improvement initiatives.
• Assist with administrative tasks, including report preparation, documentation, and operational coordination.
• Support recruitment activities, staff administration, and performance monitoring for NADI programmes when required.
• Perform other operational and administrative duties assigned by the department.

Requirements

• Bachelor's Degree in any discipline.
• Fresh graduates are encouraged to apply.
• Excellent communication and interpersonal skills.
• Strong customer service mindset with good problem-solving abilities.
• Proactive, responsible, and willing to learn.
• Able to work independently as well as collaboratively in a team.
• Computer literate with good knowledge of Microsoft Office applications.
• Experience in the IT or telecommunications industry is an added advantage.

What We Offer

• Structured on-the-job training.
• Exposure to the telecommunications industry.
• Hands-on experience in customer service and operations.
• Mentorship from experienced professionals.
• Career development opportunities.
• Friendly and collaborative working environment.

Location: Puchong Headquarters

Pay: RM2,000.00 per month

Benefits:

• Flexible schedule
• Professional development

Work Location: In person