ServiceOne Solutions Malaysia Hiring! Full Time IT Engineer in Federal Territory, Earn up to MYR 3,500 - Ricebowl

‼Responsibilities:

• End-User Support & Communication
• Provide first and second-line desk side support for hardware, software, and network-related issues.
• Maintain effective communication with office users, and IT teams to ensure service alignment.
• Escalate complex issues to relevant IT teams following defined procedures.
• Incident & Request Management
• Log, track, and resolve IT incidents & service requests within agreed SLAs.
• Assist in major incident coordination when required.
• Hardware & Software Management
• Deploy, configure, and maintain IT devices (laptops, desktops, printers, peripherals).
• Assist in OS managing, software installations, and patch management.
• Maintain accurate IT asset inventory (hardware & software) and track life cycle.
• Vendor & Third-Party Coordination
• Work with vendors, outsourcers, and contractors to deliver IT services (helpdesk, store projects, etc.).
• Ensure vendor performance meets agreed service levels.
• Office IT Support
• Support store IT setups, POS systems, and network equipment (if applicable).
• Compliance & Documentation
• Follow ITSM processes (ITIL-based Incident, Request, Problem Management).
• Maintain knowledge base articles for common issues and resolutions.
• Other Duties.
• Assist in IT projects (e.g. Windows upgrades, hardware refresh).
• Perform other IT support duties as assigned.

Requirements:

• 1-2 years of proven track record in IT support, preferably in retail operations in the luxury industry.
• Excellent communication and interpersonal ability in both written and spoken English, Mandarin is a plus.
• Customer-centric and aims to deliver exceeding expectations.
• Technical Skills:
• Basic knowledge of ServiceNow
• Fundamental understanding of networking
• Basic proficiency in Microsoft Intune and Microsoft 365
• Strong analytical and problem-solving skills, self-driven and proactive.
• Able to work independently and multitask with minimum supervision.
• Able to work under pressure and meet tight schedules.
• ITILv4 certification is an added advantage.

*This is a renewable 1-year contract position.

We offer excellent career opportunities, attractive remuneration package and fringe benefits including banking holiday, various types of leave, discretionary bonus & medical coverage. If you have the desire to join us, please send us your resume immediately with your present & expected salary by clicking “Apply Now”.

Pay: RM3,000.00 - RM3,500.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Application Question(s):

• How many months' notice do you needed to serve for your current employer?
• Do you need sponsorship for employment visa status?

Experience:

• IT Support: 1 year (Required)

Language:

• Mandarin or Cantonese (Required)

Work Location: In person