H.B. Fuller Hiring! Full Time Inside Sales Team Leader in Selangor - Ricebowl

Job Description Summary:

The Inside Sales Team Leader (ISTL) is responsible for driving positive outcomes of key sales indicators with the Inside Sales Team including revenue, contribution and gross margin through coaching & managing key performance metrics (50%) while maintaining and growing existing account base as an individual contributor through partnership with assigned Account Managers (50%).

The ISTL will be responsible for driving and maintaining a high-energy atmosphere in line with the company values which will support the department to achieve it's objectives while establishing and identifying potential customers primarily by telephone and other web based tools as an individual contributor. This role spends a significant amount of time on the telephone and working on email to identify and to qualify potential customers with the goal of developing and closing new business.

Job Description:

Inside Sales Team Leadership (50%)

• Lead, motivate, recognize and performance manage an Inside Sales account management team of up to 5 employees and assist them in reaching their sales goals.

• Assist and coach Inside Sales account management team on sales strategies and mentor team as a “player coach” to drive discovery of customer needs by role modeling best practices and daily interactions.

• Be the go to person for the Inside Sales account management team to get information and remove obstacles.

• Facilitate and drive compliance with ************* to document activity and progress.

• Meet and exceed team sales targets.

• Able to adjust course when appropriate new ideas, objections or feedback is raised.

• Collaborate across sales teams and internal partners to drive sales process forward.

Account Management (50%)

• 10-15 outbound calls/day

• Record all customer conversations in CRM

• Meet the targeted levels of customer meetings (telephone meetings)

• Manage sales at existing accounts and develop new business within assigned territory

• Ensure customers view HB Fuller as a partner in providing professional sales representation and excellent service.

• Gain customer support and acceptance by engaging in technical discussions to determine requirements and expectations, then effectively explore product and service solutions.

• Influence and gain alignment with both external and internal key decision makers and influencers at all levels of an organization.