- Sungei Kadut Way Sungei Kadut Northwest (Singapore) Singapore
I.DENTAL GROUP PTE. LTD. Hiring! Full Time Customer Service Officer in Northwest (Singapore), Earn up to SGD 2,500 - Ricebowl
Customer Service Officer
I.DENTAL GROUP PTE. LTD.
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Working Location
Job Description
Responsibilities
Duties and Responsibilities
Telephone/Email Coverage
Answering calls and responding to inquiries.
Reminder calls for appointment confirmation and rescheduling appointments.
Reply to patient’s inquiries through email.
Registration
Schedules appointments and enters appointment date and time into computerized scheduler with a high rate of accuracy.
Registers patients by verifying that patient's record is up to date and accurate.
Check patients’ medical history and drug allergies.
Check for insurance coverage and intention to use insurance or government subsidies such as CHAS.
Collection
Collects payment from patients, applies payments to patient accounts in the computer system, and reconciles daily cash reports.
Clinic Administration
Locating patient files and cases.
Prepare PowerPoint for doctor counseling.
Process claims with insurance companies and government agencies e.g. CHAS, Medisave.
Liaising with dental labs for sending and receiving of cases.
Recording lab charges and deducting from dentist takings.
Financial and Product Counseling
Educate and teach patient on correct use of braces and Invisalign.
Telephone/Email Coverage
Answering calls and responding to inquiries.
Reminder calls for appointment confirmation and rescheduling appointments.
Reply to patient’s inquiries through email.
Registration
Schedules appointments and enters appointment date and time into computerized scheduler with a high rate of accuracy.
Registers patients by verifying that patient's record is up to date and accurate.
Check patients’ medical history and drug allergies.
Check for insurance coverage and intention to use insurance or government subsidies such as CHAS.
Collection
Collects payment from patients, applies payments to patient accounts in the computer system, and reconciles daily cash reports.
Clinic Administration
Locating patient files and cases.
Prepare PowerPoint for doctor counseling.
Process claims with insurance companies and government agencies e.g. CHAS, Medisave.
Liaising with dental labs for sending and receiving of cases.
Recording lab charges and deducting from dentist takings.
Financial and Product Counseling
Educate and teach patient on correct use of braces and Invisalign.
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