PERSOL SINGAPORE PTE. LTD. Hiring! Full Time Senior Operation Manager (Call Centre) in Central Region (Singapore), Earn up to SGD 8,000 - Ricebowl

Survey Senior Operations Manager

Location: Clarke Quay (On-site)
Salary: Up to $8,000/month
Contract: Till 31 December 2026
Reporting To: Assistant Project Director

We are looking for an experienced Senior Operations Manager to provide operational leadership, drive governance and transformation initiatives, and oversee cross-functional coordination to ensure successful delivery of large-scale survey operations.

Key Responsibilities

• Provide operational leadership and governance across multiple operational functions
• Monitor service delivery, productivity, workforce performance, and operational effectiveness
• Drive accountability, operational priorities, and timely resolution of risks and issues
• Facilitate operational review meetings and governance discussions
• Coordinate cross-functional teams to ensure smooth execution and collaboration
• Resolve operational bottlenecks and inter-departmental issues
• Support transformation initiatives, operating model implementation, and continuous process improvements
• Drive operational integration, automation, and change management initiatives
• Support client engagements, operational reviews, and stakeholder communications
• Manage complex operational escalations and ensure service excellence
• Coach and mentor operational managers while supporting leadership development and succession planning
• Lead operational recovery during service disruptions, manpower shortages, and critical incidents
• Serve as the acting Operations Director when required

Requirements

Degree in Business, Operations Management, or a related discipline preferred
Minimum 10 years of operational leadership experience
Proven experience managing large-scale operations and service delivery teams
Experience in contact centre, BPO, survey operations, field operations, or service delivery environments is highly preferred
Strong stakeholder management and client-facing experience
Excellent operational problem-solving and decision-making skills
Experience leading organisational change, operational transformation, or continuous improvement initiatives

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile

We regret to inform that only shortlisted candidates will be notified.

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