jobs in Housing & Development Board

全职 Administrative Executive, HMG-BRCC 工作, 薪水, Housing & Development Board 公司招聘中 - Ricebowl

Administrative Executive, HMG-BRCC

Housing & Development Board

Undisclosed

全职

Singapore

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工作地点

  • Singapore

职位描述

岗位职责

What The Role Is

Administrative Executive, HMG/BRCC

What You Will Be Working On

  • Handle enquiries from the public through the Branch Service Line (HDB’s hotline) with professionalism. The enquiries can be on lease administration, housing maintenance, finance and car park matters.
  • Promote, educate and guide callers on the use of HDB’s e-Services
  • Provide case-specific advice and quality customer service to customers over the phone
  • Keep abreast with latest policies and procedures so as to provide accurate information to customers
  • Resolve customer’s queries effectively and escalate problems promptly
  • Work as a team to ensure that call centre service KPIs are met
  • Any other tasks assigned

What We Are Looking For

  • Possess effective telecommunication & strong customer service skills
  • Have a passion to deliver customer-centric service 
  • Proficient in English and another language
  • Can size up customers’ enquiries accurately and document them quickly in the system
  • Can handle stressful situations appropriately
  • Be meticulous and independent
  • Experience in customer service or call centre will have an added advantage

Successful candidates will be offered a 1+1 year contract.

重要安全守则

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