NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.
Job Description
- Gather and analyse requirements by engaging stakeholders to understand business needs, challenges, processes and desired outcomes.
- Translate business needs into clear documentation, including business requirements, functional specifications, user stories, workflows and acceptance criteria.
- Facilitate stakeholder workshops and process mapping to define current-state and future-state processes, identify gaps and support solution alignment.
- Work closely with product, technical and delivery teams to clarify requirements, support solution design and ensure deliverables meet business expectations.
- Coordinate UAT and delivery support, including test scenario preparation, issue tracking, business validation, go-live readiness and post-implementation support.
Qualifications
- Business Analysis, Agile/Scrum, Product Owner, Lean Six Sigma, or data/AI-related certifications would be advantageous.
- Experience in business analysis, systems analysis, product/platform delivery, or digital-transformation projects.
- Strong experience in requirements gathering, stakeholder engagement, process mapping, user-story writing, and UAT coordination.
- Ability to translate business needs into clear functional requirements, system requirements, workflows, acceptance criteria, and documentation.
- Good analytical, communication, facilitation, and stakeholder management skills, with the ability to work effectively between business and technical teams.
- Exposure to digital, data, automation, AI, or enterprise business systems projects would be an added advantage.
- Degree or Diploma in Business, Information Systems, Computer Science, Engineering, Digital Technology, or a related discipline.
Additional Information
Why Join NCS?
Grow with Us
- Work on cutting-edge AI products that shape the future of technology
- Collaborate with talented, passionate teams across research, engineering, and design
- Access continuous learning opportunities and career development pathways
Make an Impact
- Transform AI research into products that solve real problems for clients and users
- Drive innovation in a leading Technology Services Firm with regional presence
- Contribute to building a better future through responsible, human-centred AI
Thrive in Our Culture
- Experience a human-to-human approach where relationships and collaboration matter
- Be part of Team NCS, where bold ideas meet practical execution
- Enjoy a supportive environment that values diversity, inclusion, and respect
We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.
Together, we make the extraordinary happen.
Learn more about us at ************* and visit our LinkedIn career site.
Scam Alert
We are aware of fraudulent job offers and impersonations of NCS recruiters. Phishing emails using convincing-looking but fake addresses are also commonly used to trick you into thinking that they come from official NCS sources.
Please note that all official communications from NCS Group will only be sent from verified corporate email addresses. Always check that the sender’s email address ends with the genuine NCS domain, ************* and beware of extra letters, symbols or misspellings. When in doubt, verify the sender’s identity by contacting us at *************