Full Time Customer Service Representative (Hotel Event) Jobs, in Gfg Home Realty Sdn Bhd Shah Alam - Ricebowl

Responsibilities:

• Respond to all customer enquiries through WhatsApp, phone calls, email, and system messages regarding hotel event services.

• Provide accurate information on event packages, venue availability, pricing, promotions, and booking procedures.

• Assist clients with event reservations, quotations, confirmations, and required documentation.

• Coordinate with the Sales, Banquet, Operations, and other relevant departments to ensure smooth event planning and execution.

• Update customer enquiries, bookings, and follow-up records accurately in the system.

• Handle customer feedback, requests, or concerns professionally and escalate complex issues to the relevant department when necessary.

• Ensure all customer communications are timely, professional, and aligned with company standards.

• Support daily administrative tasks, including preparing event-related documents, reports, and maintaining organized records.

Requirements:

• Minimum SPM or equivalent.

• Experience in sales, customer service, or property rental is an advantage.

• Good communication and interpersonal skills.

• Customer-oriented with a positive attitude.

• Able to work independently and as part of a team.

• Basic computer skills (Microsoft Office/Google Workspace).