Neuron Solutions Sdn. Bhd. Hiring! Full Time Data Centre Facility-Operation Manager - Mandarin Speaker in Johor - Ricebowl

Responsibilities

1. Operations & Availability

* Oversee daily data centre operations to ensure maximum uptime and resilience.

* Manage incident response, root cause analysis (RCA), and post-incident reporting.

* Implement and maintain Business Continuity Planning (BCP) and Disaster Recovery (DR) strategies.

* Monitor capacity (power, cooling, rack space) and plan for scalability.

2. Infrastructure Management

* Supervise critical systems: UPS, generators, HVAC, fire suppression, structured cabling

* Ensure preventive and corrective maintenance schedules are executed

* Manage hardware lifecycle (servers, storage, networking equipment)

* Coordinate installations, migrations, and decommissioning

3. Team Leadership

* Lead and mentor operations engineers and technicians

* Define shift schedules for 24/7 coverage where applicable

* Drive training on SOPs, emergency procedures, and safety protocols

4. Vendor & Stakeholder Management

* Manage contracts and SLAs with vendors (facilities, OEMs, service providers)

* Coordinate with internal IT, security, and network teams

* Oversee third-party access and ensure compliance with site policies

5. Compliance & Security

* Ensure compliance with standards such as ISO 27001, ISO 22301, Uptime Institute Tier standards

* Maintain physical security controls (access systems, CCTV, audits)

* Conduct risk assessments and enforce operational controls

Requirements:

1. Bachelor’s degree in Electrical Engineering, Mechanical Engineering or related field

2. 5–10+ years in data centre operations or infrastructure management.

3. Proven experience managing mission-critical environments.

4. Strong organisational skills with the ability to manage multiple tasks and priorities effectively.

5. Familiarity with Tier III/IV standards and high-availability architecture.

6. Strong understanding of Power systems (UPS, generators), Cooling systems (CRAC/CRAH, liquid cooling),Networking fundamentals (LAN/WAN, structured cabling), monitoring tools (DCIM, BMS, NMS platforms) and incident management and change management processes

7. Strong communication with technical and non-technical stakeholders.