Full Time Customer Service Jobs, in BS Auto Aircond Service Shah Alam - Ricebowl

Job Scope:

• Respond to customer inquiries via phone calls and various communication platforms, including WhatsApp and Messenger.

• Provide detailed information about the organization’s products and services to customers.

• Handle and resolve customer complaints and feedback effectively.

• Process customer payments accurately and efficiently.

• Manage customer interactions and reviews on Google, ensuring a positive online reputation.

• Deliver important information to customers through approved communication channels.

Requirements:

• Compulsory: Candidates with skills or knowledge in Neuro-Linguistic Programming (NLP).

• Candidate must possess at least diploma. 

• Detail-oriented, computer literate, and proficient in Microsoft Office, and social media applications. 

• Proactive, excellent communication and interpersonal skills.

• Patient, enthusiastic, and customer-oriented, with the ability to remain calm when handling customer challenges. 

• Strong problem-solving skills, quick learning ability, and responsible.