全职 Guest Service Agent (Front Office) 工作, 薪水 up to MYR 2,500, Monkeys Canopy Resort Federal Territory 公司招聘中 - Ricebowl

Role Overview:
Serves as the first point of contact for guests, delivering warm hospitality and efficient administrative support. Ensures smooth front desk operations that reflect the resort’s commitment to excellence.

Key Responsibilities:

• Greet guests and visitors with professionalism and courtesy
• Manage check-in/check-out procedures and room assignments
• Handle phone calls, emails, and guest inquiries promptly
• Coordinate reservations, transport requests, and special arrangements
• Maintain accurate records and update guest profiles in the system
• Process payments, issue receipts, and manage petty cash.
• Liaise with housekeeping, maintenance, and other departments for guest needs
• Monitor lobby cleanliness and ensure welcoming ambiance
• Assist with concierge duties and promote resort services or packages

Skills & Attributes:

• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Proficiency in property management systems (e.g. Opera, IDB) is advantage.
• Calm and courteous under pressure
• Basic accounting and cash-handling knowledge
• Fluency in English and Bahasa Malaysia; additional languages a plus

Qualifications:

• Minimum SPM or equivalent; diploma in hospitality preferred
• Prior front office or customer service experience advantageous
• Willingness to work shifts, weekends, and public holidays

Pay: RM2,000.00 - RM2,500.00 per month

Benefits:

• Free parking
• Health insurance
• Meal provided
• Opportunities for promotion
• Professional development

Work Location: In person