Daythree Hiring! Full Time Client Onboarding Executive in Selangor - Ricebowl

Company Description Daythree is an award-winning business process management company focused on delivering insight-driven and innovative customer experiences. The organization specializes in Customer Experience Lifecycle Management, helping clients optimize every stage of their customer journey. Its differentiator lies in combining operational excellence with data-driven insights to improve service quality and efficiency. Daythree offers collaborative, growth-oriented roles for professionals who are passionate about elevating customer satisfaction and driving continuous improvement.

Role Description The Client Onboarding Executive is a full-time, on-site role based in Subang Jaya. This role is responsible for managing the end-to-end onboarding process for new clients, including gathering requirements, coordinating implementation activities, and ensuring a smooth transition into Daythree’s services. The Client Onboarding Executive will liaise with internal teams and client stakeholders to align expectations, set timelines, and track progress, while proactively addressing issues and risks. Day-to-day tasks include preparing onboarding documentation, conducting client briefings and training sessions, monitoring onboarding milestones, and providing regular status updates. The role also involves evaluating onboarding outcomes, capturing feedback, and recommending improvements to enhance the client experience.

Qualifications

• Strong customer satisfaction and client relationship skills, with a focus on delivering a positive onboarding experience.
• Excellent communication skills, including clear verbal and written communication and the ability to present to client stakeholders.
• Experience in account management and client coordination, preferably in customer experience, outsourcing, or business process management environments.
• Background in sales or pre-sales support, with the ability to understand client needs and align onboarding activities with agreed solutions.
• Consulting-oriented mindset, capable of analyzing client processes and recommending practical improvements during onboarding.
• Relevant education in business, management, communications, or a related field; equivalent experience will also be considered.
• Strong organizational and time management skills, with attention to detail and the ability to manage multiple onboarding projects simultaneously.
• Proficiency in basic office productivity tools (e.g., word processing, spreadsheets, presentation software) and comfort working with CRM or onboarding platforms.
• Ability to collaborate with cross-functional teams, adapt to changing requirements, and work independently with minimal supervision.