AMK SOLUTIONS LLC Hiring! Full Time Service Desk Analyst in Federal Territory - Ricebowl

Responsibilities

• Provide IT support to users via phone, email, chat, or ticketing system.
• Troubleshoot hardware, software, printer, email, and network issues.
• Log and manage support tickets, ensuring timely resolution.
• Escalate complex issues to the relevant support teams.
• Set up user accounts and reset passwords when required.
• Assist with software installation and basic system configuration.
• Follow up with users until issues are resolved.
• Maintain accurate support documentation.

Requirements

• Diploma or Bachelor's Degree in IT, Computer Science, or a related field.
• At least 1 year of experience in IT Helpdesk, Service Desk, or Technical Support.
• Basic knowledge of:
• Windows OS
• Microsoft Office 365
• Active Directory
• Outlook
• Basic networking
• Hardware and software troubleshooting
• Experience using a ticketing system (e.g., ServiceNow, Jira, Zendesk, Freshservice, or similar).
• Good communication and problem-solving skills.
• Able to work in shifts if required.

Language Requirements

• Fluent in Bahasa Indonesia and English (spoken and written).