Eastin Hotel Penang Hiring! Full Time Duty Manager in Pulau Pinang, Earn up to MYR 3,200 - Ricebowl

Job Summary

Act as the Hotel’s management representative, ensuring smooth operations of the Front Office and maintaining the highest standards of guest relations. This role supports and supervises the entire Front Office team. Responsible for guest satisfaction, handling complaints, resolving issues promptly, and ensuring all guests receive professional, warm, and efficient service consistent within hotel standard.

Job Responsibilities (Brief)

1. Handle guest complaints and queries efficiently, aiming for first-contact resolution.

2. Supervise, guide, and support staff working during the shift.

3. Oversee check-in/check-out procedures.

4. Manage billing and cash handling processes according to the hotel policies and procedures.

5. Respond to emergencies and coordinate with security and emergency services as needed.

6. Prepare daily shift reports, incident logs, and other documentation.

7. Communicate relevant information to management for decision-making.

Pay: Up to RM3,200.00 per month

Benefits:

• Free parking
• Health insurance
• Meal provided
• Opportunities for promotion

Work Location: In person