Life Care Diagnostic Medical Centre Hiring! Full Time Agency Operations Executive in Federal Territory, Earn up to MYR 4,500 - Ricebowl

Position Summary

The Agency Operations Executive is responsible for supporting the day-to-day operations of the Agency Business Division by coordinating administration, business operations, training, events, sales support, reporting, and partner services across all agency channels. The role ensures efficient operational execution while delivering excellent support to agency leaders, business partners, and internal stakeholders to drive sustainable business growth.

Key Responsibilities

1. Agency Operations

• Coordinate the daily operations of the Agency Business Division across all agency channels and strategic partners.
• Ensure operational SOPs are implemented consistently.
• Coordinate cross-functional communication with Sales, Marketing, Operations and Finance.
• Support implementation of new business initiatives and operational improvements.

2. Agency Partner Administration

• Register and onboard new agency partners.
• Maintain accurate partner records and documentation.
• Process partner appointments, transfers and status updates.
• Maintain agency structures and databases.

3. Sales & Operations Administration

• Process e-orders accurately and promptly.
• Coordinate customised packages and promotional campaigns.
• Verify payments and supporting documents.
• Liaise with Finance on reconciliation and operational issues.

4. Meeting & Business Support

• Coordinate leadership meetings, recruitment meetings, coaching sessions, business reviews and product training.
• Prepare agendas, presentation materials, attendance, minutes and follow-up action lists.

5. Training Coordination

• Coordinate orientation, Fast Start, product training, leadership development and health talks.
• Prepare materials, registrations, evaluations and maintain training records.

6. Events & Campaigns

• Support recruitment campaigns, roadshows, recognition events, awards, incentive programmes and partner events.
• Coordinate registrations, logistics, attendance and post-event reporting.

7. Reporting & Analytics

• Prepare weekly sales reports, recruitment reports, business dashboards, campaign and training reports.
• Provide accurate operational data to management.

8. Customer & Partner Support

• Respond professionally to enquiries.
• Coordinate appointments and resolve operational issues.

9. Documentation & Compliance

• Maintain SOPs, operational manuals and digital filing systems.
• Ensure confidentiality and compliance.

10. Continuous Improvement

• Recommend workflow improvements and support digitalisation initiatives.

Key Performance Indicators (KPIs)

• Agency partner onboarding completed within T+1 working day.
• Timely and accurate processing of e-orders.
• Reports submitted on schedule.
• High-quality coordination of meetings, training and events.
• Minimal operational errors and strong stakeholder satisfaction.
• Continuous process improvement initiatives.

Requirements

1. Education

• Diploma or Bachelor's Degree in Business Administration, Management, Marketing or related discipline.

2. Experience

• Minimum 2 years' experience in operations, administration, agency support or sales coordination. Experience in healthcare, insurance or agency management is an advantage.

3. Skills

• Excellent organisational and communication skills.
• Strong attention to detail and multitasking ability.
• Proficient in Microsoft Office.
• Problem-solving mindset.
• Able to work independently and collaboratively.
• Event coordination experience is an advantage.

4. Core Competencies

• Customer Focus
• Execution Excellence
• Accountability
• TeamworkPlanning & Coordination
• Communication
• Integrity
• Continuous Learning

Job Type: Full-time

Pay: RM3,000.00 - RM4,500.00 per month

Education:

• Diploma/Advanced Diploma (Preferred)

Work Location: In person