SOGO (K.L.) Department Store Sdn. Bhd. Hiring! Full Time Customer Service Assistant Supervisor in Selangor, Earn up to MYR 2,200 - Ricebowl

Job Responsibilities

• Supervise in daily operations and ensure excellent customer service standards are maintained.
• Handle and resolve customer complaints and escalations promptly and professionally.
• Provide accurate information on products, services, promotions, and store facilities to enhance customer satisfaction.
• Ensure all customer service counters, records, and reports are maintained accurately and in accordance with company SOPs.
• Coordinate with relevant departments to ensure timely resolution of customer enquiries and issues.
• Prepare and maintain daily, weekly, and monthly departmental reports in a timely manner.
• Ensure all administrative tasks and documentation are completed accurately and within the stipulated timeline.
• Perform any other duties and responsibilities assigned by the Executive or Team Leader from time to time.

Job Requirements

• Candidate must possess at least a Diploma or Professional Certificate in Retail Management, Customer Relations, Business Studies, Business Administration, Management, or equivalent.
• Minimum 2 years of working experience in customer service or retail operations, with supervisory experience preferred.
• Good knowledge of Microsoft Office and report preparation.
• Good written and spoken communication skills in both English and Bahasa Malaysia.
• Pleasant personality with strong interpersonal, customer service, and problem-solving skills.
• Must be able to work shifts, weekends, and public holidays.
• Applicants must be willing to work at SOGO Central i-City, Shah Alam.

Interested candidates may contact us at ************* via WhatsApp during office hours (Monday to Friday).

Job Types: Permanent, Full-time

Pay: RM2,000.00 - RM2,200.00 per month

Benefits:

• Opportunities for promotion

Application Question(s):

• Are you still working? If so, how long is the notice period to your current employer? / Adakah sekarang masih bekerja? jika ya berapa tempoh notis kepada majikan sekarang?
• Highest education? Certificate or Diploma? / Pendidikan tertinggi? Sijil atau Diploma?
• How many years of working experience do you have in customer service?
• How old are you now? / Berapakah umur anda sekarang?
• Able to work on shift hours, weekends, PH? / Boleh bekerja shift, hujung minggu & cuti umum?
• What is your expected salary? / Berapa gaji yang diminta?

Work Location: In person