As a Clinic Leader, you will oversee the daily operations of the clinic, ensuring high standards of patient care, operational efficiency, and team performance. You will play a key role in motivating your team, maintaining compliance, and driving continuous improvements.
Key Responsibilities
- Lead and supervise the daily operations of the clinic.
- Manage, coach, and develop DSA and Front Desk staff.
- Ensure exceptional customer service and patient satisfaction.
- Monitor clinic productivity, appointment flow, and operational efficiency.
- Ensure compliance with MOH regulations, infection control protocols, and clinic SOPs.
- Manage staff scheduling, attendance, and leave planning.
- Conduct regular staff training, coaching, and performance reviews.
- Oversee inventory management and ensure adequate stock levels.
- Handle patient feedback professionally and resolve service-related concerns.
- Work closely with dentists and HQ to achieve operational and business objectives.
- Maintain accurate clinic records and submit operational reports as required.
- Foster a positive, collaborative, and high-performing team culture.
Requirements
- Minimum 2 years of experience in a dental or healthcare environment.
- At least 1 year of supervisory or leadership experience preferred.
- Strong leadership, communication, and interpersonal skills.
- Excellent organisational and problem-solving abilities.
- Customer-focused with a proactive mindset.
- Comfortable using clinic management software and Microsoft Office.
- Able to work independently while collaborating effectively with the team.
If you are a motivated leader who enjoys building teams, creating exceptional patient experiences, and making a meaningful impact, we'd love to hear from you.
Pay: From $3,200.00 per month
Work Location: In person