* Conversational Mandarin is required to assist Mandarin-speaking customers***
Description:-
* Demonstrate a strong commitment to delivering courteous, professional, and high quality customer service at all times.
* Welcome, greet, and assist visitors in a friendly and professional manner, and direct guests to the appropriate persons or locations.
* Handle incoming telephone calls efficiently, determine the purpose of calls, and route calls or relay messages accurately and promptly.
* Attend to enquiries from members of the public and internal stakeholders in a responsive and professional manner.
* Maintain awareness of staff movements within the organization to support visitor coordination.
* Monitor visitor access at the reception counter and maintain a high level of security awareness at all times.
* Receive, record, and sort incoming mail and deliveries, and escalate suspicious or unaddressed parcels to the Division in accordance with procedures.
* Display daily newspapers and other publications at the reception area.
* Provide general administrative and ad hoc clerical support as required.
* Provide on-site support for management meetings held in the Board Room, which may include:
* Receiving and directing meeting attendees; Assisting with basic meeting setup (e.g. signage, stationery, refreshments coordination)
* Providing liaison support before, during, and after meetings as required.