Agro R | Consultoria, Pesquisa E Treinamento Hiring! Full Time IT Support Specialist - Helpdesk Executive - Technical Support Engineer in - Ricebowl

Role Description This is a full-time, hybrid role based in Singapore, with a mix of on-site work and the option for some work from home. The IT Support Specialist / Helpdesk Executive / Technical Support Engineer will provide first- and second-level support for hardware, software, and network issues, responding to tickets, email requests, and phone calls from internal users. Responsibilities include troubleshooting desktops, laptops, mobile devices, printers, and peripherals, as well as installing, configuring, and updating operating systems and business applications. The role will involve monitoring system performance, escalating complex incidents to senior engineers or vendors, and maintaining accurate documentation of issues, resolutions, and configurations. The specialist will also help onboard new team members with account setup, access permissions, and device provisioning, while contributing to continuous improvement of support processes and user training materials.
Qualifications

• Strong technical support skills in desktop, laptop, and mobile device troubleshooting, basic networking, and common operating systems (e.g., Windows, macOS).
• Ability to install, configure, and maintain business applications, collaboration tools, and security software (e.g., antivirus, endpoint protection, VPN clients).
• Experience with helpdesk or ticketing systems, incident tracking, and documentation of technical procedures and solutions.
• Solid understanding of user account management, access control, and basic cybersecurity principles in a corporate environment.
• Clear written and verbal communication skills, with the ability to explain technical issues to non-technical users in a patient and professional manner.
• Strong problem-solving, analytical thinking, and prioritization skills, with a focus on service quality and timely resolution.
• Ability to work effectively in a hybrid setting, collaborating with on-site and remote colleagues and managing tasks independently.
• Relevant certification or coursework (e.g., CompTIA A+, Network+, ITIL Foundation, Microsoft or Cisco certifications) is advantageous.
• Previous experience in IT support, helpdesk, or technical support roles in a corporate or consulting environment is preferred.