ZUS Coffee Hiring! Full Time Assistant Manager, Strategic Partnership in Selangor - Ricebowl

Position Responsibilities

1. Partner Farming & Relationship Management

• Manage and deepen relationships with mid-tier corporate partners (e.g., insurance, co-working, retail, F&B-adjacent accounts)
• Conduct Quarterly Business Reviews (QBRs) for assigned accounts; prepare data-led performance decks
• Maintain partner retention rate through proactive engagement and renewal planning
• Identify upsell opportunities within existing accounts and coordinate with the Manager on escalation

2. Commercial Conversion

• Convert commercial trials to paid recurring arrangements
• Maintain a live tracker pipeline with status, action owner, and next steps
• Conduct on-site activation support and pitch presentations for MNC and office-based prospects

3. Corporate Channel Development (Vouchers, Events, Bulk Orders, Gifting, Pantry Supplies)

• Build and manage the corporate sales pipeline — vouchers, events, gift boxes, pantry subscriptions, and branded merchandise
• Coordinate with internal stakeholders on order fulfilment, production timelines, and client communications
• Track revenue monthly; escalate blockers and surface data-driven opportunities to the Manager

4. New Corporate Account Acquisition

• Source, qualify, and onboard new corporate accounts
• Manage the full sales cycle from cold outreach to signed agreement for mid-tier accounts
• Represent ZUS Coffee at networking events, industry functions, and BD roadshows as required
• Maintain records accurately and up to date at all times

5. Singapore Market Support

• Assist the Manager in developing SG-specific partnership strategies
• Support activations for offices and staff discount programmes in the SG market

6. Reporting & Internal Coordination

• Submit weekly pipeline update reports to the Manager
• Collaborate with internal stakeholders on campaign execution and logistics
• Participate in team planning sessions and contribute to the department’s quarterly reviews