- Selangor Malaysia
Hiredly X Hiring! Full Time Customer Service Coordinator in Selangor, Earn up to MYR 3,000 - Ricebowl
Working Location
Job Description
Requirements
- Minimum SPM or Diploma.
- Preferably with 1 year or above experience in logistics industries and good communication skills.
- Windows Office Applications (e.g. MS Word, MS Excel, etc).
- Able to work independently.
- Well versed more towards pricing, especially Air Freight.
- Have knowledge in sourcing rates from Airlines and agents.
- Candidates based in or willing to work in the Sepang / KLIA area are preferred.
Responsibilities
- Communicate with clients and shippers and resolve any complaints.
- Prepare shipping quotes for customers.
- Negotiate shipping fees with couriers.
- Prepare sales reports for senior management.
- Keep a meticulous record of shipment information.
- Help manage current customer accounts.
- Deal with a high volume of inbound and outbound phone calls.
- Maintain relationships with carriers and customers.
- Provide exceptional customer service to customers and carriers.
- Solve customer and carrier problems and help resolve issues.
- Attend air freight enquiries from customers & overseas agents.
- Familiarize with related customer service, air freight export and import procedures.
- Build strong relationships with airlines, GSA & CSA.
- Monitor complete operational process flow to ensure timely delivery of freight to customers.
- Maintain and file all records in accordance with company procedure.
- Contribute to maintaining strong relationships with suppliers and vendors (airlines, trucking companies, etc).
- Oversee and assess team productivity and activities, providing regular performance-related feedback and constructive coaching.
- Attend to customer bookings for export / import shipments.
- Update customers on the status of their shipments via email.
- Coordinate with Operations and Sales to meet customers’ needs.
- Handle costing and billing for shipments.
- Undertake other assignments from the Management. (Manage overall export and import operations)
Important Information
Never provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report this Job ad.
Learn More