TK Global Hiring! Full Time VIP User Operations Executive (Live Streaming) in Federal Territory, Earn up to MYR 6,000 - Ricebowl

Career Opportunity | VIP User Operations Executive (Live Streaming)

Position: VIP User Operations Executive (Live Streaming)

Location: Malaysia

Employment Type: Full-time

Work Arrangement: On-site / Hybrid / Remote (as applicable)

Salary: Competitive salary (commensurate with qualifications, relevant experience, and skills)

About the Role

We are seeking a VIP User Operations Executive to support user engagement and relationship management within a live streaming platform. The successful candidate will work closely with high-value users, enhance user experience, analyse user behaviour, and develop engagement initiatives that contribute to long-term platform growth.

Key Responsibilities

Build and maintain strong relationships with high-value platform users.

Analyse user preferences, engagement trends, and platform activity to develop personalised engagement strategies.

Respond to user enquiries promptly and provide professional customer support to ensure a positive user experience.

Support user engagement initiatives designed to improve platform participation and long-term retention.

Monitor market trends, competitor activities, and platform initiatives to identify opportunities for user acquisition and engagement.

Identify and engage potential high-value users from relevant digital communities and platforms in accordance with company policies.

Maintain accurate user records and analyse engagement data using spreadsheets and reporting tools.

Prepare regular reports and recommend improvements based on user behaviour and operational data.

Requirements

Diploma or Bachelor’s Degree in Business, Marketing, Communications, Customer Service, Digital Media, or a related field is preferred.

Experience with live streaming platforms, social entertainment platforms, online communities, customer success, VIP relationship management, or digital operations is an advantage.

Experience managing high-value customer relationships or user communities is preferred.

Good understanding of livestream platforms and digital community operations.

Strong customer service, communication, relationship management, and problem-solving skills.

Good analytical skills with proficiency in Microsoft Excel and Google Sheets.

Strong organisational skills and the ability to manage multiple priorities effectively.

Ability to work independently and collaboratively in a fast-paced environment.

Why Join Us?

Competitive remuneration package

Professional training and development opportunities

Opportunity to work with an international live social entertainment platform

Collaborative and supportive team environment

Exposure to user operations, community management, and platform growth initiatives

Interested? We’d love to hear from you!

Please submit your updated CV via WhatsApp ************* or email *************

Linkedln is DM welcome: (*************)

Only shortlisted candidates will be contacted.

Pay: RM3,000.00 - RM6,000.00 per month

Work Location: In person