- Kuala Lumpur Federal Territory Malaysia
Shopee Hiring! Full Time Payment Operations Associate - ShopeePay in Federal Territory - Ricebowl
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Job Description
Responsibilities
Department Operations
LevelEntry Level
LocationKuala Lumpur
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Job Description:
- Monitor, process, and reconcile daily payment transactions accurately and within required timelines
- Investigate and resolve failed, pending, reversed, disputed, and other exception payment cases
- Support chargeback, refund, settlement, and adjustment operations
- Track, escalate, and follow up on operational issues, anomalies, and recurring defects
- Maintain SOPs, process documentation, trackers, and operational reports
- Collaborate with Product, Finance, Compliance and Customer Support to resolve issues and improve processes
- Ensure adherence to internal controls, company policies, and regulatory requirements
- Support continuous improvement initiatives to enhance efficiency, accuracy, and control
- Perform any other ad-hoc tasks assigned by the business
Requirements:
- 1–3 years of relevant working experience
- Strong analytical skills with excellent attention to detail
- Good critical thinking and problem-solving abilities
- Experience working in a technology-driven environment
- Proficient in Excel, including VLOOKUP and Pivot Tables; knowledge of SQL and Power Query is an advantage
- Familiarity with multiple payment channels and MDR (Merchant Discount Rate) concepts
- Prior experience in payments, fintech, banking, or finance is an advantage
- Proactive, fast-paced, meticulous, and resourceful
- Able to learn quickly and work independently
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