TK Global Hiring! Full Time (After-Sales) Technical Support Engineer in Federal Territory, Earn up to MYR 20,000 - Ricebowl

Position: (After-Sales)Technical Support Engineer

Location: Singapore

Employment Type: Full-time

Work Arrangement: On-site

Salary: Negotiable (Competitive salary package commensurate with qualifications and relevant experience)

⸻

About the Role

We are seeking a Technical Support Engineer to provide post-sales technical support for enterprise cloud-native infrastructure solutions. The successful candidate will work closely with customers, sales teams, and technical specialists to deliver implementation support, technical guidance, and ongoing customer success.

Candidates with experience in enterprise infrastructure, Kubernetes, OpenShift, networking, storage, monitoring, logging, automation, or cloud-native technologies are encouraged to apply.

⸻

Key Responsibilities

Provide on-site technical guidance, implementation support, product demonstrations, and customer training.

Serve as the technical liaison between customers and internal engineering teams to resolve technical issues and maintain positive customer relationships.

Collaborate with the sales team to understand customer requirements and provide appropriate technical solutions.

Prepare technical proposals, solution designs, implementation plans, test reports, tender documentation, and other project-related materials.

Gather customer feedback, identify business and technical requirements, and communicate recommendations to product management and research & development teams.

Participate in technical presentations, workshops, seminars, and marketing events.

Build and maintain technical relationships with customers, partners, and system integrators.

Manage customer support tickets and ensure timely issue resolution.

⸻

Requirements

Bachelor’s Degree in Computer Science, Computer Engineering, Information Technology, or a related discipline.

Minimum one year of experience in enterprise IT, cloud computing, infrastructure engineering, technical support, systems engineering, DevOps, or related technical roles.

Experience supporting medium to large-scale enterprise infrastructure or cloud environments is an advantage.

Experience with one or more of the following technologies is preferred:

• Kubernetes (K8s)
• OpenShift (OCP)
• Linux
• Enterprise Networking
• Storage Systems
• Monitoring & Logging Platforms
• Infrastructure Automation
• Cloud-native Platforms
• Container Technologies

Good understanding of enterprise infrastructure architecture and cloud-native technologies.

Strong analytical, troubleshooting, and problem-solving skills.

Excellent communication skills with the ability to explain technical concepts to both technical and non-technical audiences.

Ability to work independently and collaboratively within cross-functional teams.

Good written and verbal communication skills in English. For roles supporting Mandarin-speaking customers or regional teams, proficiency in Mandarin is required to facilitate effective communication with customers, engineers, and business stakeholders.

28 - 40 years old⸻

Why Join Us?

Competitive remuneration package

Annual Performance Bonus (subject to company policy)

Professional training and certification opportunities

Exposure to enterprise cloud-native technologies

Opportunity to work on large-scale infrastructure projects

International and collaborative working environment

Career development opportunities based on business needs and individual performance.

Send your updated.CV to WhatsApp ************* or Email: *************

Pay: RM10,000.00 - RM20,000.00 per month

Work Location: In person