AG Aesthetics Singapore Hiring! Full Time Sales Service Engineer in Southeast (Singapore) - Ricebowl

Company Description AG Aesthetics Singapore is a premier distributor of advanced medical aesthetic technologies and professional-grade skincare solutions, serving leading aesthetic clinics and medical practitioners across Singapore and the region. With over 27 years of industry experience, the company focuses on globally acclaimed, clinically proven energy-based platforms and treatment innovations that elevate performance, safety, and patient outcomes. AG Aesthetics operates with a philosophy of excellence and long-term partnership, offering strategic consultation, comprehensive clinical training, certified technical expertise, and dedicated after-sales support. The team combines world-class innovation with deep local knowledge to help aesthetic professionals achieve clinical distinction and sustainable business growth. AG Aesthetics is a trusted partner to established aesthetic practices and is headquartered in Singapore.

Role Description

The Sales Service Engineer is responsible for supporting the sales and service lifecycle of medical aesthetic equipment. This role involves conducting equipment installations, preventive maintenance, and corrective repairs at client clinics, ensuring optimal performance, safety, and uptime.

The Sales Service Engineer will provide technical demonstrations during pre-sales activities, assist the sales team with technical queries, and offer clear, professional guidance to practitioners and clinic staff. Daily tasks include troubleshooting equipment issues, performing diagnostics, coordinating technical support cases, and documenting service activities and reports.

The role also involves collaborating closely with internal teams to improve service processes, supporting clinical training sessions from a technical standpoint, and maintaining high standards of customer satisfaction and compliance with regulatory and safety guidelines.

Qualifications

• Strong troubleshooting and diagnostic skills for medical aesthetic or similar technical equipment.
• Hands-on experience in field service, including on-site visits and client-facing technical work.
• Proficiency in technical support, including remote assistance, issue escalation, and documentation.
• Practical skills in maintenance & repair, including preventive servicing, calibration, and component replacement.
• Clear and professional communication skills for explaining technical concepts to non-technical users and supporting the sales team.
• Diploma or degree in engineering, biomedical engineering, electronics, or a related technical discipline.
• Prior experience with medical devices, aesthetic equipment, or healthcare technology is an advantage.
• Ability to work independently, manage multiple service assignments, and maintain accurate records.
• Strong customer service mindset, with a focus on reliability, integrity, and long-term client relationships.
• Willingness to travel locally for client visits and occasional extended hours based on service needs.