Hays Hiring! Full Time Customer Care Officer (DCC) - Customer Experience in - Ricebowl

Your new company

Client is an electricity distribution company in Singapore seeking to hire a Customer Care Officer

Your new role

• Manage customer's enquiries from our digital platform (Webforms & Chats) and ensure customer enquiries are resolved to achieve customer satisfaction.
• Deliver appropriate solutions and alternatives within stipulated timelines to meet service KPIs.
• Address a wide range of customer issues including high consumption, bill presentation, account opening/termination, and bill adjustments.
• Payment arrangement (dunning block, instalment plan, payment deferment etc.)
• Support other operational tasks and assignments as required to ensure smooth team functioning.
  
  What you'll need to succeed
  
• Strong customer service skills
• Excellent communication, written and interpersonal skills
  
  What you'll get in return
  
  This is an exciting opportunity to join an MNC. You will be part of a dynamic team and you will be remunerated at market competitive rates.
  
  What you need to do now
  
  If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Francesca at Hays on +************* 2257 or email ************* for a confidential discussion. Referrals are welcome.
  If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.Only Singaporeans and PRs will be considered due to quota limitations.
  EA Reg Number: R1660446
  EA Licence Number: 07C3924
  Company Registration No: 200609504D