AEON Credit Service (M) Berhad Hiring! Full Time Customer Service Executive in Federal Territory - Ricebowl

Company Description AEON Credit Service (M) Berhad is a public company listed on the Main Market of Bursa Malaysia, with a strong presence in consumer financial services since 1997. The Group offers a comprehensive range of products and services, including Easy Payment schemes, Credit Cards and Prepaid Cards, AEON Wallet app, Hire Purchase Financing for Motor Vehicles, Personal Financing schemes, and insurance brokerage. Through AEON Insurance Brokers (M) Sdn. Bhd., the Group distributes both conventional and takaful insurance products, including life insurance, leveraging the AEON Group retail network. AEON Credit operates five Regional Offices, 63 branches and service centres, and collaborates with more than 8,100 merchant outlets nationwide, providing extensive reach and growth opportunities for team members. The Group’s expanding ecosystem offers a dynamic environment for individuals looking to build a career in customer-focused financial services.

Role Description The Customer Service Executive is a full-time, on-site role based in WP. Kuala Lumpur. This role is responsible for handling customer inquiries via phone, email, and in-person channels, ensuring timely and accurate responses to questions about AEON Credit products and services. The individual will assist customers with account information, applications, payment arrangements, and issue resolution while maintaining high standards of professionalism and confidentiality. Daily tasks include documenting interactions in the customer relationship management system, following up on pending cases, and escalating complex issues to relevant departments when necessary. The Customer Service Executive will also contribute to service improvement initiatives by providing feedback on recurring customer concerns and supporting campaigns to enhance customer satisfaction.

Qualifications

• Candidates should possess strong Interpersonal Skills to communicate clearly, build rapport, and maintain professional relationships with diverse customers and colleagues.
• Candidates should demonstrate a focus on Customer Satisfaction, including the ability to understand customer needs, manage expectations, and follow through on resolutions.
• Candidates should have experience in Customer Support and Customer Service, including handling inquiries, complaints, and service requests across multiple channels.
• Candidates should be familiar with Customer Service Management practices, such as case tracking, escalation procedures, and performance metrics.
• Additional beneficial qualifications include good spoken and written communication skills in English and relevant local languages, basic computer literacy (CRM systems, email, office applications), and the ability to work in rotating shifts or extended hours if required.
• A diploma or degree in Business, Communications, Finance, or a related field, or equivalent work experience in customer-facing roles within financial services or retail, is an advantage.