全职 Cloud Operations Team Lead 工作, 薪水, Agensi Pekerjaan CS MALAYSIA Federal Territory 公司招聘中 - Ricebowl

Role & Responsibilities

Cloud Vendor Operations & Policy Management

• Develop a deep understanding of cloud vendor programs, operational policies, incentive structures, rebate mechanisms, and partner requirements.
• Monitor, interpret, and communicate changes in vendor policies, programs, operational procedures, and compliance requirements.
• Ensure operational activities are aligned with vendor requirements and business objectives.
• Identify opportunities arising from vendor programs, incentives, promotions, funding initiatives, and partner benefits.
• Work closely with Sales, Finance, and Management teams to maximize vendor incentives, rebates, and business opportunities.
• Maintain operational knowledge across multiple cloud ecosystems and continuously stay updated on vendor policy changes.

Cloud Operations Management

• Manage the complete lifecycle of cloud accounts, including account creation, provisioning, modifications, migrations, renewals, suspensions, and terminations.
• Ensure operational requests are processed accurately and within agreed SLAs.
• Oversee cloud subscription management, licensing administration, and account maintenance activities.
• Support daily operations across AWS, Microsoft Azure, Google Cloud Platform (GCP), Alibaba Cloud, Huawei Cloud, Tencent Cloud, and other cloud ecosystems.
• Act as an escalation point for operational issues and drive resolution in a timely manner.

Billing & Commercial Operations

• Prepare and verify quotations, subscriptions, invoices, cloud consumption reports, and billing reconciliation activities.
• Ensure billing accuracy and compliance with vendor requirements.
• Monitor cloud consumption, customer commitments, and operational metrics.
• Coordinate with Finance regarding invoice disputes, payment follow-up, billing clarification, and account reconciliation.
• Support management reporting and commercial operational analysis.

Customer & Vendor Management

• Serve as the primary operational liaison between customers, cloud vendors, distributors, and internal stakeholders.
• Coordinate onboarding, migrations, service activations, account changes, and renewal activities.
• Manage customer and vendor escalations professionally and effectively.
• Build strong working relationships with cloud vendors, distributors, and strategic partners.

Team Leadership & Operational Excellence

• Lead and coordinate day-to-day activities of the Cloud Operations team.
• Coach, mentor, and support team members to improve operational capability and service quality.
• Drive accountability, ownership, and operational discipline across the team.
• Identify operational bottlenecks and implement process improvements.
• Develop and maintain SOPs, operational documentation, workflow standards, and knowledge of repositories.
• Continuously improve operational efficiency, scalability, and customer experience.

Qualifications/Experience

• Minimum 3 years of experience in Cloud Operations, Cloud Service Delivery, Cloud Billing Operations, Cloud Vendor Operations, or Cloud Reseller Operations.
• Experience working with Cloud Service Providers, Cloud Distributors, Cloud Resellers, Managed Service Providers (MSP), or Cloud-focused Technology Companies.
• Practical experience managing cloud accounts, subscriptions, billing, renewals, and customer lifecycle operations.
• Experience understanding, implementing, or managing cloud vendor policies, partner programs, rebates, incentives, or operational requirements.
• Mandarin proficiency is required for this role as it required collaboration with China clients and stakeholders.