Tribe Business Services Hiring! Full Time Mandarin Digital Customer Support Executive in Melaka, Earn up to MYR 3,000 - Ricebowl

Mandarin Digital Customer Support Executive

We are looking for a Mandarin Digital Customer Support Executive Support Executive to join our team in Melaka. If you have a passion for helping customers, solving problems, and delivering excellent service, we would love to hear from you.

Key Responsibilities

• Respond to customer inquiries through chat, email, and other online support channels.
• Resolve customer concerns in a timely and professional manner.
• Investigate issues, provide appropriate solutions, and escalate complex cases when required.
• Maintain accurate records of customer interactions.
• Work closely with internal teams to improve the overall customer experience.

Requirements

• Minimum 1 year of experience in Customer Service, Customer Support, or a related role.
• Experience using interactive digital platforms, online communities, or live service environments is an advantage.
• Fluent in Mandarin and able to communicate in English.
• Strong communication, problem-solving, and customer handling skills.
• Comfortable learning new systems and adapting to a fast-paced environment.
• Willing to work onsite at our Melaka office.

Pay: RM3,000.00 per month

Application Question(s):

• Are you fluent in both Mandarin and English for daily customer communication?
• Do you have at least 1 year of experience in Customer Service, Customer Support, or a similar role?
• Do you have experience using interactive digital platforms or online services and understand common user inquiries?
• Are you willing to work onsite at our Melaka office during the required working schedule?
• Are you confident in handling customer concerns and providing appropriate solutions in a professional manner?

Work Location: In person