Gratitude India Hiring! Full Time Japanese Speaker - Associate Customer Support in Selangor, Earn up to MYR 10,000 - Ricebowl

Associate Customer Support (Japanese Speaker) | Visa Sponsorship Available

Location: Cyberjaya, Malaysia (On-site)
Employment Type: Full-time
Salary: RM 8,000 – RM 10,000 Basic (Based on Customer Service Experience)
Additional Benefits:

• RM 500 Transportation Allowance
• Shift Allowance (Applicable for Afternoon Shifts)
• Visa Sponsorship for Eligible International Candidates
• One-Way Flight Ticket Reimbursement (For Expat Hires)
• 1 Week Hotel Accommodation Reimbursement (For Expat Hires)

Job Overview

We are seeking Japanese-speaking Associate Customer Support professionals to join our team in Cyberjaya, Malaysia. This role involves providing exceptional customer support through phone interactions, resolving customer queries, and ensuring a high-quality customer experience.

Global applicants are welcome. Visa sponsorship is available for eligible candidates.

Key Responsibilities

• Handle inbound customer calls and provide prompt, accurate resolutions.
• Deliver exceptional customer service and ensure customer satisfaction.
• Escalate priority issues according to established procedures.
• Stay updated with process improvements and policy changes.
• Meet quality, productivity, and KPI targets.
• Maintain excellent attendance and punctuality.
• Perform other duties assigned by the supervisor.

Requirements

• Native Japanese Speaker or JLPT N1 Certified (JLPT N2 is not accepted).
• Excellent verbal communication skills in Japanese.
• Good customer service and problem-solving skills.
• Willing to work on-site in Cyberjaya, Malaysia.
• Willing to work rotational shifts, including afternoon and night shifts.
• Prior E-commerce customer service experience is preferred but not mandatory.

Educational Requirements

• University Graduate (including students graduating in 2026) – No work experience required.
• Vocational College Graduate – Minimum 4–5 years of work experience.
• High School Graduate – Minimum 7–8 years of work experience.

Working Schedule

Rotational Shifts

• 8:00 AM – 5:00 PM
• 9:00 AM – 6:00 PM
• 1:00 PM – 10:00 PM
• 3:00 PM – 12:00 AM (Midnight)

Hiring Process

• Initial HR Pre-screening
• Japanese Language Assessment (JP LAT)
• Japanese Typing Test (Screenshot Required)
• Operations Interview (1–2 Rounds)
• Offer & Visa Processing (Approximately 3–4 Months)

If you're passionate about customer service and fluent in Japanese, we'd love to hear from you. Apply today!

Pay: RM8,000.00 - RM10,000.00 per month

Benefits:

• Health insurance
• Meal allowance

Application Question(s):

• Educational Requirements:

University Graduate (including students graduating in 2026) – No work experience required.
Vocational College Graduate – Minimum 4–5 years of work experience.
High School Graduate – Minimum 7–8 years of work experience.

• If you are a High School or Vocational College graduate, how many years of work experience do you have?

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• from 5 yrs: 4 years (Required)

Language:

• Japanese JLPT N1 Certified? (Required)

Location:

• Cyberjaya (Preferred)

Work Location: In person