Askheadhunter Hiring! Full Time Customer Support Consultant (Mandarin Speaker) in Selangor - Ricebowl

About the Role

Are you passionate about helping people and delivering exceptional customer experiences? Join our team as a Customer Support Consultant, where you'll play a key role in ensuring every customer interaction is positive, efficient, and memorable.

Reporting to the Team Lead, you'll provide excellent customer support through multiple communication channels while assisting customers with enquiries and basic technical issues.

Key Responsibilities

• Handle inbound and outbound calls, emails, and other customer enquiries professionally and efficiently.
• Deliver excellent customer service by resolving customer enquiries promptly and accurately.
• Provide first-level technical support using established procedures and available tools.
• Escalate unresolved issues to the relevant teams in a timely manner to ensure quick resolution.
• Maintain accurate customer records and complete all administrative tasks.
• Identify recurring customer issues and share feedback to improve processes and customer experience.
• Educate customers on the company's products and services to help them get the most value.

Requirements

• Passionate about delivering outstanding customer service.
• Excellent communication skills in both spoken and written English and Mandarin
• Positive attitude with strong interpersonal and problem-solving skills.
• Comfortable working in a fast-paced contact centre environment.
• Willing to work on rotating shifts, including weekends and public holidays where required.
• Previous experience in customer service, call centre, helpdesk, or technical support is an advantage, but fresh graduates are welcome to apply.

Why Join Us?

• Supportive and collaborative working environment.
• Flexible working hours that promote work-life balance.
• Smart casual dress code.
• Comprehensive learning and career development opportunities.
• Medical and wellness benefits for you and your family.
• Free parking within the company compound.
• Modern office with fun facilities, including an indoor slide and an in-house café.

If you enjoy helping customers, solving problems, and being part of an energetic team, we'd love to hear from you. Apply today!

Pay: RM3,000.00 - RM3,900.00 per month

Benefits:

• Health insurance
• Opportunities for promotion
• Professional development

Work Location: In person