- Jalan Sultan Mizan Zainal Abidin, Kompleks Kerajaan Kuala Lumpur Federal Territory Malaysia
全职 Malaysia Key Account Technical Support Engineer 工作, 薪水, AlphaESS Federal Territory 公司招聘中 - Ricebowl
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职位描述
岗位职责
- Interface with installer clients in Philippine, including key account groups. Handle email communications and on-site visits, assist clients with system installation, commissioning, after-sales service and operation & maintenance. Respond promptly to customer requests, resolve their technical issues, and address all product-related demands.
- Fault Analysis and Reporting: Collect and analyze system fault-related data to identify potential problems and trends. Prepare detailed fault analysis reports for internal teams' reference and provide improvement recommendations.
- Compilation and Summary of Product Quality Issues: Gather product requirements and feedback on quality problems, then communicate this information to the quality and internal product teams to drive product improvements.
- Compose after-sales documentation and training materials, and provide training to internal staff as well as external installers of major clients.
- Conduct regular visits to key accounts, summarize current product issues, suggestions, and requirements, and feed them back internally to facilitate product optimization and problem resolution
重要安全守则
申请工作时，切勿提供您的银行或信用卡详细资料。不要转账或完成无关的在线调查问卷。如果您发现可疑内容，请举报此招聘广告。
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