全职 Project Account Manager 工作, 薪水 up to SGD 4,000, WEISHEN INDUSTRIAL SERVICES PTE LTD West Region (Singapore) 公司招聘中 - Ricebowl

Job Summary

You will act as the key liaison between clients and Operations, ensuring excellent service delivery, monitoring projects, and driving continuous operational improvements across multiple accounts.

Responsibilities

• Coordinate communication between clients and Operations teams to ensure seamless service delivery and client satisfaction
• Analyze operational data to identify trends, issues, and opportunities for process improvements
• Prepare detailed business reports to support management decision-making and client presentations
• Collaborate with Operations Executives and management to implement service excellence initiatives across project accounts
• Monitor project progress and performance metrics to ensure timely and quality completion of deliverables
• Support client presentations by providing accurate operational insights and data-driven recommendations

Client & Account Management

• Manage and maintain strong relationships with assigned project accounts.
• Coordinate with the Operations team to ensure timely follow-up and resolution of issues.

Operational Performance & Data Analysis

• Monitor and analyse IoT and operational data (via our workforce system) across all project sites.
• Conduct regular performance review meetings with the Operations team.
• Identify trends, operational gaps, and opportunities for improvement through data analysis.
• Develop improvement plans together with the Operations team and monitor implementation.

Business Review & Reporting

• Prepare operational reports, dashboards, and presentation materials for Business Review Meetings.
• Work closely with Operations to present project updates and performance improvements to clients.
• Ensure all relevant data is prepared before meetings to facilitate productive discussions.
• Prepare comprehensive reports for the Head of Operations on operational performance, lapses, risks, and improvement initiatives.

Project Coordination

• Assist HOO to prepare meeting agendas and minutes.
• Track action items and follow up with the Operations team to ensure timely completion.
• Coordinate communication between clients, Operations, and management to ensure alignment.

Tender Support

• Participate in tender discussions and strategy meetings.
• Provide operational insights and improvement ideas to strengthen tender proposals and enhance competitiveness.

Preferred Candidate Profile

• Strong communication and client management skills.
• Analytical mindset with the ability to interpret operational and IoT data.
• Excellent presentation and report-writing skills.
• Strong organisational and follow-up abilities.
• Able to work independently while collaborating effectively with cross-functional teams.
• Proficient in Microsoft Excel, PowerPoint, and report preparation.
• Experience in facilities management, cleaning services, or operations management will be an advantage.