PRIMESTAFF MANAGEMENT SERVICES PTE LTD Hiring! Full Time PMO Operations - Project Support Executive (Contract) in Central Region (Singapore), Earn up to SGD 3,000 - Ricebowl

Responsibilities

Incident & Release Management

• Support incident triaging, logging and reporting by maintaining incident records and tracking issue resolution.
• Monitor and report the status of enhancement backlogs across multiple workstreams for monthly project reviews.
• Coordinate monthly application releases, including obtaining necessary approvals, tracking deployment progress and conducting post-release sanity checks.
• Follow up on outstanding issues and enhancements to ensure timely resolution.

Project Support & User Acceptance Testing (UAT)

• Assist in gathering, documenting and clarifying business and system requirements.
• Coordinate and support User Acceptance Testing (UAT), ensuring new features meet business requirements and quality standards.
• Track testing outcomes, document defects, and work closely with development teams until issues are resolved.
• Support continuous enhancement initiatives by identifying process gaps and improvement opportunities.

Operations, Documentation & Knowledge Management

• Maintain and continuously improve operational documentation, including SOPs, user guides, process flows, feature documentation and FAQs.
• Support the development and maintenance of H365 knowledge resources, including training content for the H365 Knowledge AI Bot.
• Perform operational support activities to ensure the smooth day-to-day functioning of the H365 application.
• Raise and monitor IT service requests and incidents with internal IT teams, and assist in maintaining project risk registers.
• Prepare operational reports by tracking user data, system performance and user feedback.

Stakeholder & Communications Coordination

• Coordinate communication activities with internal and external stakeholders, including reviewing user communications and documentation.
• Support stakeholder engagement by consolidating feedback and ensuring timely dissemination of project updates.
• Respond to documentation and process-related queries to ensure alignment across project teams.

Secretariat & Administrative Support

• Provide secretariat support for project meetings by coordinating agendas, scheduling meetings, preparing meeting materials and recording minutes.
• Track action items and follow up with stakeholders to ensure timely completion of deliverables.
• Maintain organised project documentation and support other administrative and operational activities as required.

Requirements:

• Diploma or Degree in Information Technology, Business Information Systems, Project Management or a related discipline.
• 1–2 years of relevant experience in PMO support, project coordination, operations support, business support, or User Acceptance Testing (UAT).
• Experience supporting digital transformation, application implementation or system enhancement projects will be an advantage.
• Proficient in Microsoft Office applications, particularly Microsoft Excel (Pivot Tables, VLOOKUP/XLOOKUP, data reconciliation, reporting and basic formulas).
• Strong organisational and administrative skills with the ability to manage multiple priorities and deadlines.
• Experience coordinating meetings, preparing agendas, taking meeting minutes and tracking follow-up actions.
• Excellent attention to detail, especially in documentation, data validation and records management.
• Good written and verbal communication skills with the ability to work effectively with cross-functional stakeholders.
• Able to work independently while collaborating effectively within a project team.
• Comfortable working in a fast-paced environment with changing priorities.
• Experience in process documentation, SOP development or continuous process improvement will be an advantage.
• Knowledge of Agile, SDLC or project management methodologies is a plus.

EA Personnel Name: Jackie Ng
EA Personnel No: R22109024
EA License No: 95C5411