Contract: 6 months
️ Work Week: Monday – Friday (5 days)
Hours: 8.30am – 5.30pm
Salary: $2,760/month
Job Responsibilities
Manage Case Management System administration, including role assignments, basic report generation, and category maintenance.
Assist with corporate gifts coordination.
Maintain billing contacts for organisations.
Prepare outgoing registered, local, and overseas mail.
Coordinate courier pickups and deliveries, ensuring proper documentation and timely completion.
Respond to customer enquiries across CSC service channels within Service Level Agreement (SLA).
Assess, handle, and escalate enquiries to the appropriate teams (L2/L3) according to established workflows.
Requirements
Minimum GCE 'O' Level with relevant experience or Diploma holders.
Customer service or administrative experience is an advantage.
Good communication, listening, and email writing skills.
Strong problem-solving, organisational, and multitasking abilities.
Basic computer skills, including Microsoft Excel, and ability to learn new systems quickly.
Able to work independently and as part of a team.
Patient, adaptable, reliable, professional, with good interpersonal skills and integrity.
EA Personnel Name: Joyce Ng
EA Personnel No: R2095235
EA License No: 12C6253