Alliance Bank Hiring! Full Time Senior Executive, Client Services – Service Delivery in WP Kuala Lumpur - Ricebowl

Responsibilities

Service Delivery Administrator

• Managing of Delivery System for branches and departments.

• Ensure proper control and working of BDS and OA computer systems for branches and department.

• Liaise with users on application queries and problems, and ensure that corrective action is immediately taken.

• Provide guidance and support to end users.

• Manage and implement project work.

• Review existing system from time to time and identify improvements, if any.

• Keep abreast and take cognizance of current trends, techniques and technologies in computer systems.

• Assume responsibilities for other tasks as directed by Team Lead, Service Delivery.

• Initiate branch computer equipment purchase and fault maintenance.

• Ensure risk compliance for Service Delivery as per the Bank’s Compliance Operational Risk Management Framework

Incident Management:

• Configure and provide technical support and incident response for IT security infrastructure components.

• Ensure incidents are worked within the agreed SLA.

• Adhere to incident management process and drive incident resolution with minimal supervision.

• Escalate high-priority chases to Incident managers.

Change Management:

• Create change record, draft change implementation steps & implement the changes (Break/fix & non-break/fix).

Problem Management:

• Work with other support towers to identify the root cause and perform technical root cause analysis for incidents/

• Co-ordinate or lead permanent solutions /improvements identified during RCA.

Technologies and Strategy Management

• Progressively self-study and exploration of new world-class technologies by reviewing, aligning, and implementing:

• Product comparison

• Strategy planning for system and operational process enhancement

• Evolve or tech refresh to the system

Requirement

• 2 years’ experience in similar field

• Certificate / Diploma / Degree in Information Technology or other related qualifications.

• Good knowledge of IT related best practices and methodologies.

• Able to analyze the event viewer logs during troubleshooting.