Aeon Credit Service Hiring! Full Time Executive – Customer Service (Contact Centre) in WP Kuala Lumpur - Ricebowl

Job Responsibilities & Duties:

• To ensure customer requests, inquiries and complaints are attended to and responded in timely manner as indeed to provide excellent customer service. 

• To ensure the operation are in compliance with internal policy and guidelines as well as BNM requirements. 

• To ensure the individual KRA and contribute to the department's overall KRA.  

• To analyze, review and recommend appropriate solutions to enhance process efficiency and service standard. 

• To handle customer calls, complaints, and enquiries efficiently, courteously and professionally. 

• Drive for First Call Resolution for any customer grievances within specified time frame. 

• To work in a team environment and support each other in multitasking & flexible working hours/days.  

• Proactive in attending to customer's needs & solving their problem. 

• Communicate with various departments in order to maintain goodwill and to solve customer's problems. 

Job Requirement:

• Possess SPM / STPM / Diploma / Degree in relevant disciplines. Fresh graduates are also encouraged to apply. 

• Minimum 1 to 2 years’ experience in Contact Centre operation.

• Strong interpersonal skills and customer oriented. 

• Technical knowledge in Contact Centre field. 

• Knowledge of PC and proficiency in MS Office. 

• Ability to work under pressure and flexible working hours. 

• Good communication skills are a must in order to communicate well with merchants and customers. 

• Ability to identify and rectify problems. 

• Good command of local dialects will be an additional advantage.