Aik Huat Hardware Trading Hiring! Full Time IT Support Executive in Selangor - Ricebowl

About the Role

We are looking for a motivated and service-oriented IT Support Executive to provide daily IT support for our HQ office and retail outlets. The successful candidate will be responsible for troubleshooting hardware, software, network, POS systems, and user access issues while ensuring smooth IT operations across the business.

Fresh graduates with strong interest in IT support are encouraged to apply. Hands-on experience through internships, projects, or personal technical experience will be an added advantage.

Key Responsibilities

1. HQ & Retail IT Support

• Provide daily IT support to HQ employees and retail outlet users.

• Troubleshoot issues related to Windows OS, laptops, desktops, printers, scanners, internet connection, Wi-Fi, and basic network setup.

• Provide remote and on-site support to retail outlets when required, including system downtime, connectivity issues, and new outlet setup.

2. User Account, Device & Access Management

• Set up, configure, and manage user accounts, laptops, desktops, mobile devices, and IT access permissions.

• Support employee onboarding and offboarding processes, including device preparation, email setup, and system access changes.

3. POS, SaaS & Business System Support

• Provide support and troubleshooting for POS systems (e.g., Xilnex) across retail outlets with assistance from external service providers.

• Assist with basic administration of servers, SaaS platforms, cloud systems, email systems, Lark, and other company applications.

• Coordinate with internal users and external vendors to resolve system-related issues.

4. IT Assets, Vendors & Infrastructure Coordination

• Maintain IT asset inventory, equipment records, warranty information, and hardware documentation.

• Assist with IT procurement, device replacement, hardware preparation, and asset tracking.

• Coordinate with external vendors for hardware, network, CCTV, POS, and other IT-related matters.

5. Documentation & Incident Support

• Maintain IT documentation, troubleshooting guides, access records, and SOPs.

• Record recurring IT issues and recommend improvements to enhance IT support processes.

• Provide backup support during urgent IT incidents to minimize business disruption.

• Escalate critical issues to vendors or management and follow up until resolution.

Job Requirements

• Diploma or Bachelor’s Degree in Information Technology, Computer Science, Computer Networking, or related field.

• Fresh graduates are encouraged to apply.

• Internship experience or hands-on IT support experience is an advantage.

• Basic knowledge of Windows OS, networking, routers, Wi-Fi, printers, and IT hardware troubleshooting.

• Familiarity with POS systems, CCTV, email administration, SaaS tools, or cloud platforms will be an added advantage.

• Strong problem-solving skills with the ability to handle multiple support requests.

• Good communication skills with a patient and service-oriented approach when supporting users.

• Responsible, responsive, and able to handle urgent IT issues when required.

• Willing to travel to retail outlets for on-site IT support when necessary.

• Good communication skills in English,Bahasa Malaysia,Mandarin is an added advantage.

• Immediate joiners are preferred.

• Have own transportation.