Columbia Asia Group Hiring! Full Time Customer Care Intern in Selangor - Ricebowl

Reporting To: Regional Head – Customer Care

Position Summary:

• Assisting Customer Care Executive on maintaining monthly customer care dashboard for the overall operational improvement.

• Support the Customer Care Management Team initiatives by ensuring programs are delivered in accordance with requirements.

Duties and Responsibilities:

1. To maintain the standard reply on Google Map Reviews for CAH Malaysia.

2. To continue the mystery caller improvement activities.

3. Maintain and update the monthly Customer Care operational dashboard.

4. To continuously monitor and review the customer feedback system from the respective hospitals as and when required.

1. Other tasks as assigned by Regional Head of Customer Care as and when needed.

Education and Requirements:

• Bachelor's degree/Diploma in public relations/ marketing/ business administration, health care administration or other related field.

• Demonstrate good communications skills, in both English and Bahasa Malaysia (written and spoken).

Special Demands:

• Demonstrate strong organizational and interpersonal communications skills.

• Possess project management, presentation, and training skills.

• Possess good analytical, problem solving, and management skills

• Demonstrate professional appearance and behavior at all times.

• Skilled in Microsoft Office applications.

Duration: 3 months

Start Date: 3 August 2026

End Date: 2 November 2026