Spectrum Of Life Hiring! Full Time Customer Service Executive (Front Desk - Non Remote) in WP Kuala Lumpur - Ricebowl

Operating Hours: 7.50am to 5.30pm on Tuesday to Friday and Sunday | 7.50am to 6.00pm on Saturday
Working Hours: 5 working days/week, 2 off days (Monday (fixed) + 1 rotational off day per week)
Required to work weekends and Public Holidays
Salary: Basic RM 2,500 – RM 3,000 per month + Monthly Incentive + Half-yearly Incentive + Bonus

Benefits:

• Attractive incentive on top of Basic Salary and Remuneration package

• Clear career growth ladder

• Comprehensive training of SOP and Soft Skill

• Free Parking

• Medical Insurance provided

• Annual leave, Medical Leave and OT to work on Public Holidays

We are an Integrative Healthcare Centre (alternative and complementary medicine) which provides full health screening, treatment, and prescription of supplements/herbs/nutrition. We are looking for a Customer Care Executive who is passionate and committed to providing top-notch customer support to our loving patients.

Responsibilities
You will play an important role, such as:

• Manage all incoming enquiries and provide prompt, accurate responses regarding the company's products, services, and patient/client concerns

• Conduct invitation and follow-up calls to new and existing patients, encouraging them to visit the centre or return for additional services

• Perform reminder calls and ensure patients understand and follow all required pre-treatment or pre-service procedures (do's and don'ts)

• Oversee patient movement within the centre, including registration, appointment scheduling, and payment processing to ensure a smooth experience

• Manage the patient experience on the floor by providing attentive service, building rapport, and ensuring clients feel comfortable and well cared for

Requirements

Who we are looking for:

• At least Diploma in any field

• Excellent communication skills. Good command of English and Bahasa Malaysia; Mandarin is an added advantage

• Good interpersonal skills

• Someone who is always thriving to learn new knowledge and skillsets

• Someone who is proactive

• Someone with excellent computer skills