Dachser Hong Kong Limited Hiring! Full Time Customer Service Manager Air Freight in Hong Kong - Ricebowl

Logistics is people business – this guiding principle makes it clear that employees are the key factor to DACHSER's corporate success. Founded in 1930, our family-owned company is now one of the world's leading logistic providers. We provide intelligent logistic solutions worldwide. Together, we pursue the mission of creating the world's most intelligent combination and integration of logistic network competencies, thus optimizing our customers' logistics.

Are you looking for a job with prospects in a stable and future-oriented company? Then apply at DACHSER and drive the logistics of the future forward with us.

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Customer Service Manager Air Freight

We are now looking for a high caliber individual to join our Air Freight Department. This role plays a key part to take the lead in driving exceptional service delivery and guiding our customer service team to success.

COLLABORATE: your responsibilities

• Lead a customer service team to ensure seamless daily operations in air freight export and import

• Ensure customers receive exceptional service, fostering strong relationships

• Support Sales and Implementation in onboarding new customers

• Build and develop a high-performing, passionate customer service team

• Manage tender process, ensuring strategic and competitive contract proposals

• Develop and implement customer service procedures, policies, and standards

• Act as a key escalation point, providing guidance and support to your team

• Regularly update management on operational developments and improvements

CONTRIBUTE: your qualifications

• A bachelor’s degree in Aviation Management, Logistics Management or related fields

• 8-10 years of customer service experience in freight forwarding field with 5 years supervisory role

• Strong interpersonal, communication and problem solving skills

• Proficiency in spoken and written English & Cantonese (Mandarin is a plus)

• Good computer knowledge in MS office skills especially in Excel

• Self-motivated, pro-active and detail-oriented work approach

• Mature, able to work under pressure & independently

ARE YOU INTERESTED?

We offer attractive remuneration packages (Five-day work, Double pay, Medical / Dental / Life insurance) to the successful candidate. Interested parties, please click 'Quick Apply' to submit your application. Please attach your detailed resume, with present and expected salary to Human Resources Department.

All information provided by applicants will be treated in strictly confidential and used only for recruitment purposes. Applicants may be considered for other suitable positions by our Company not more than three months, after which their personal data will be destroyed.