Family Group: Administration
Contract Type: 1-year Contract (Under Recruitment Agency)
Job Description:
Manage patient enquiries, phone communications, and administrative duties
Follow up with patients to collect outstanding bills and ensure accurate receipting via PayNow, AXS, and HealthHub platforms
Reconcile of HealthHub accounts and cash and credit card collections
Send Statements of Account to patients
Assist in billing medical records
Support system integration tasks and prepare journal entries and audit schedules
Coordinate follow-ups on MCPS-related matters
Liaise with CPF and insurance companies to manage Medisave claims
Perform other ad-hoc tasks as assigned
Job Requirements:
Minimum Diploma or equivalent certificates
Proficiency in Microsoft Office applications, specifically Word and Excel, to manage documentation and data entry
Ability to handle high volumes of inbound and outbound calls while maintaining excellent customer service standards
Strong organizational skills with meticulous attention to detail in data entry and record keeping
Strong interpersonal and communication skills
Capability to work independently and collaboratively within a team environment