Niagawan Plus Hiring! Full Time Client Relationship Consultant in Pulau Pinang - Ricebowl

About Niagawan

Niagawan is a fast-growing technology company providing cloud-based Accounting, POS, and Tax solutions for SMEs. We are passionate about helping businesses and accounting professionals simplify their daily operations through technology.

As we continue to expand, we are looking for a professional and consultative Client Relationship Consultant to partner with accounting firms, introduce our cloud solutions, and build long-term business relationships. This role offers the opportunity to work closely with accounting professionals while helping them embrace digital transformation.

Your Role

As a Client Relationship Consultant, you will manage company-provided leads and guide prospective customers throughout the entire sales journey—from understanding their business needs to recommending the right solution and successfully closing the sale.

Beyond closing the sale, you will continue to build long-term relationships with your assigned customers, ensuring they receive excellent support and maximise the value of our solutions.

Key Responsibilities

Business Development

• Manage company-provided leads from accounting firms and professionals
• Understand customers' business needs and recommend suitable software solutions
• Conduct online demonstrations and face-to-face product presentations
• Guide customers through the sales process and successfully close opportunities
• Achieve individual sales targets and KPIs

Customer Relationship Management

• Build long-term relationships based on trust and professionalism
• Act as the primary contact for your assigned customers
• Guide customers through onboarding and coordinate with internal teams to ensure a smooth implementation experience.
• Coordinate with the Product and Support teams when technical assistance is required
• Educate customers on how our solutions can improve their business processes and operational efficiency.
• Ensure customers receive excellent service and maximise the value of our solutions

Business Growth

• Identify opportunities to expand customer relationships and encourage referrals or additional business
• Gather customer feedback and share market insights with internal teams
• Travel to customer locations across Malaysia when required

Job Requirements

Qualifications

• Diploma or Bachelor's Degree in any related field
• Minimum 2 years of experience in B2B sales, business development, account management, or customer relationship management
• Comfortable conducting business presentations to professionals and business owners.

Skills & Experience

• Excellent communication and presentation skills
• Mature, professional, and confident when communicating with business owners and professionals
• Strong relationship-building and consultative selling skills
• Comfortable travelling within Malaysia when required
• Self-motivated with a strong drive to achieve results
• Experience in SaaS, software solutions, ERP, POS, or accounting-related industries is an added advantage

Personal Attributes

• Professional, presentable, and customer-oriented
• Strong ownership and accountability
• Passionate about helping customers solve business challenges
• Able to work independently while collaborating with internal teams
• Committed to building long-term customer relationships

Why Join Niagawan?

• Company-provided qualified leads (no cold prospecting)
• Attractive commission and performance incentives
• Opportunity to build long-term partnerships with accounting professionals
• Travel opportunities to meet customers across Malaysia
• Opportunity to grow together with a fast-growing SaaS company expanding into the accounting profession.
• Collaborative, supportive, and performance-driven work environment